Customer feedback in web projects is input from clients, stakeholders, or end users about a website's design, content, or functionality. When captured in context—directly on the page being reviewed—it becomes actionable instead of scattered across emails and chat threads.
Why feedback quality matters
Vague feedback like "this looks off" wastes cycles. Specific, visual feedback like "the CTA button overlaps the footer on mobile" gets fixed in one pass. The difference is context: knowing exactly what element, which breakpoint, and what the issue is.
Common feedback channels for websites
- Visual annotation tools: Pin comments directly on live pages with device context
- Review links: Share a single URL where all stakeholders leave feedback in one place
- Design handoff comments: Notes tied to specific elements for developers
- QA checklists: Structured feedback during pre-launch reviews
Turning feedback into action
- Consolidate input: Gather all stakeholder comments before passing to the build team
- Add context: Include viewport, browser, and element references
- Prioritize: Group by severity—blockers first, polish later
- Track resolution: Mark items as resolved and verify fixes
- Close the loop: Confirm with reviewers that issues are addressed
Collecting feedback with Huddlekit
Huddlekit turns messy feedback into clear, pinned comments on your live site. Reviewers click to comment—no login required—and you see every note tied to the exact element and breakpoint. No more screenshot chaos or lost Slack threads.
Start collecting clearer feedback
