Privacy Policy

1. Introduction

At Huddlekit ("we", "us", "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or interact with our services (collectively, the "Service"). This policy applies to all users, including account holders, team members, and guests. By using the Service, you consent to the practices described in this policy.

2. Information We Collect

We collect the following categories of information:

Information You Provide

• Account information such as your name, email address, and password when you register
• Billing and payment information when you purchase a subscription (processed by Stripe, our third-party payment provider)
• Comments, annotations, and feedback you submit through the Service
• Files and media you upload, including images, PDFs, and videos
• Guest identity information (name and optional email) when participating without an account
• Communications you send to us, such as support requests

Information Collected Automatically

• Technical data related to your feedback, including page URLs, viewport dimensions, device type, and browser information
• Screenshots captured automatically when you leave comments or annotations
• IP address, browser type, operating system, and referring URLs
• Usage data such as features accessed, pages viewed, and interaction patterns
• Presence information indicating when you are actively using the Service

Guest Data

When guests use the Service via shared links, we collect the name they provide and optionally their email address. Guest identity is stored locally in the guest's browser. If browser data is cleared, this identity may be lost.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, maintain, and improve the Service
• Process transactions and manage your subscription
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and support requests
• Monitor and analyze usage trends to improve user experience and Service performance
• Generate aggregate, anonymized data for analytics and product development
• Detect, prevent, and address technical issues, fraud, or security concerns

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: We use third-party providers for infrastructure, hosting, payment processing, email delivery, and analytics. These providers only access your data as necessary to perform services on our behalf.
• Within your workspace: Information such as comments, annotations, and project data is shared with other members of your workspace as part of the Service's collaborative functionality.
• Legal requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to maintain your session, remember your preferences, and understand how you use the Service. You can instruct your browser to refuse cookies or alert you when cookies are being sent. Note that some parts of the Service may not function properly if cookies are disabled.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information, including encryption in transit, access controls, and secure infrastructure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. When you delete your account, we will delete or anonymize your personal information within a reasonable period, unless retention is required by law or for legitimate business purposes such as resolving disputes. User Content associated with active workspaces may be retained until the workspace owner deletes it or the workspace is terminated.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal obligations
• Data portability: Request a copy of your data in a structured, commonly used format
• Restriction: Request that we restrict the processing of your information
• Objection: Object to our processing of your personal information

To exercise any of these rights, please contact us at support@huddlekit.com. We will respond to your request within 30 days.

9. California Privacy Rights (CCPA)

If you are a California resident, you have the right to: (a) request disclosure of the categories and specific pieces of personal information we have collected; (b) request deletion of your personal information; (c) opt out of the "sale" of your personal information (we do not sell personal information); and (d) not be discriminated against for exercising your privacy rights. To make a request, contact us at support@huddlekit.com.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

11. Third-Party Websites

The Service may load and display third-party websites for annotation and review purposes. We are not responsible for the privacy practices or content of these third-party sites. This Privacy Policy applies only to the information we collect through our Service.

12. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date. For significant changes, we may also notify you by email. Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at support@huddlekit.com.